Our Commitment Continues After You Move In
At Loon Call Development Group, we believe building a home is only the beginning of our relationship with you.
Our Customer Care team is committed to supporting homeowners after possession by helping answer questions, providing guidance, and ensuring your new home continues to perform as intended.
Understanding Your Warranty
Your new home includes warranty coverage that provides peace of mind during the early years of homeownership.
Warranty coverage is designed to protect homeowners against specific construction-related defects while also outlining the maintenance responsibilities that belong to the homeowner.
Our team will ensure you understand your warranty documentation and what to expect throughout your ownership experience.
Your Role as a Homeowner
Routine maintenance plays an important role in protecting both your home and your warranty.
Homeowners are responsible for regular maintenance, including:
- Replacing furnace filters
- Maintaining caulking
- Controlling indoor humidity
- Seasonal exterior inspections
- Following appliance maintenance recommendations
- Keeping maintenance up to date helps your home perform at its best.
When Should You Contact Customer Care?
Our Customer Care team is available if you have questions about:
- Warranty coverage
- Home systems
- Construction-related concerns
- Service requests
- Homeowner responsibilities
If you’re unsure whether something is covered, we’re always happy to help point you in
the right direction.
Preparing for a Service Appointment
If a service visit is required, you can help us provide the best possible experience by:
- Clearly describing the concern.
- Taking photographs if applicable.
- Providing access to the affected area.
- Keeping any pets secured during the visit.
- This helps our team diagnose and resolve concerns efficiently.
